P: +1 (516) 248-8777
How can I change my account details/information?

Please email us at info@sochglobal.com to change any information.

What is your returns policy?

This will be predetermined with your account manager.

How do I return my products?

Please contact your account manager.

How can I get a copy of my order invoice?

Your invoice will be sent you via automatically at the time of confirmation.

How much do you charge for shipping?

This will depend on your purchase and will be quoted before confirmation.

How do I complete my purchase?

Your account manager will walk you through the process.

How do I track my order?

This will be sent you upon confirmation.

How do I cancel an order?

Absolutely no cancelations are permitted.

What delivery options do you offer?

We mainly offer FOB, but in some cases can offer CNF.

What if the product I require is out of stock?

We can place the order on back order.

Can I view my order?

Yes, we can always provide this for you.

Can I modify my order and if so how?

Please contact your account manager for any modifications.

Is there a minimum order quantity?

Sometimes some minimum order quantity apply.

How do I place an order?

Please contact us via email or phone.

What information do I need to supply in order to become a customer?

We will send you the new customer application.

Can you send me a brochure of your products?

Yes, we can always email you upon request.

How much does delivery cost and how long will it take to receive my order?

This will depends on the purchase, your account manager will be able to provide this information.